These Website Terms & Conditions ("Terms") govern access to and use of the website signatureautocarefl.com (the "Site") and the mobile automotive and marine detailing services (the "Services") offered by Signature Auto Care, LLC, a Florida limited liability company ("Signature Auto Care," "Company," "we," "us," or "our"). By accessing the Site, requesting a quote, booking a Service, or otherwise using the Site, you ("Customer" or "you") agree to be bound by these Terms. If you do not agree, do not use the Site or Services.
Use of the Site constitutes acceptance of these Terms and any policies referenced in them, including our Privacy Policy. We may update these Terms from time to time as described in Section 27; continued use of the Site or Services after an update constitutes acceptance of the revised Terms.
Signature Auto Care provides mobile automotive and marine detailing services, including but not limited to exterior and interior detailing, paint correction, ceramic/paint protection coatings, and related add-on services, performed at a location provided by the Customer (residence, workplace, marina, storage facility, or other agreed location) within our service area.
Our current service area includes Cape Coral, Fort Myers, Estero, Bonita Springs, Lehigh Acres, Naples, Sanibel, Punta Gorda, and Port Charlotte, Florida, and surrounding areas. Service area is subject to change without notice, and travel fees may apply outside our standard radius.
You must be at least 18 years old, or the age of majority in your jurisdiction, to book Services or enter into an agreement with Signature Auto Care. You agree to use the Site only for lawful purposes and not to:
Prices displayed on the Site or provided verbally, by text, or by email are estimates only and are based on the information and photos (if any) provided by the Customer. Final pricing may be adjusted after an in-person or photo-based assessment of the vehicle's or vessel's condition, size, or other factors (e.g., excessive pet hair, mold, biological contamination, oxidation, or heavy soiling). We will notify the Customer of any price adjustment before proceeding, and the Customer may decline the adjusted price and cancel the Service without further obligation except as provided in Section 7.
All prices are in U.S. Dollars and exclude applicable Florida sales tax unless stated otherwise.
Bookings may be made through the Site, by phone, by text, or by email. The Customer is responsible for providing accurate contact information, service location, and vehicle/vessel details.
Because Services are performed at the Customer's location, the Customer agrees to:
Signature Auto Care is not responsible for items left in a vehicle or vessel that are lost, damaged, or misplaced during service, except to the extent caused by our gross negligence or willful misconduct.
Payment is due upon completion of Service unless other arrangements (e.g., a commercial/fleet account governed by a separate Master Service Agreement) have been made in writing. We accept the payment methods listed on the Site or communicated at booking.
Cancellation notice window of two hours prior to your scheduled appointment or more required to avoid a cancellation fee of $25.00. Cancellation of less than two hours notice will result in a $25.00 cancellation/no-show fee (flat fee) and customer will be subject to a 50% deposit requirement upon future/next booking; and whether weather-related mobile-service cancellations are fee-exempt.
Signature Auto Care reserves the right to reschedule or cancel a Service due to unsafe weather conditions, unsafe working conditions at the Customer's location, or circumstances beyond our reasonable control, without penalty to the Customer.
Signature Auto Care does not currently require a deposit when scheduling an appointment. However, if a customer cancels or requests to reschedule with less than two hours’ notice, or fails to appear for a scheduled appointment, the customer will be required to pay a deposit equal to 50% of the estimated service total when booking their next appointment. The deposit will be applied toward the final service balance.
Payment is due in full immediately upon completion of services unless Signature Auto Care has approved alternative payment terms in writing. Approved commercial or fleet accounts must pay invoices by the due date stated on each invoice.
Any balance remaining unpaid after its due date is considered past due. A late charge of 1.5% per month, or the maximum amount permitted by applicable law, whichever is less, may be applied to balances that remain unpaid for more than five calendar days. Signature Auto Care may suspend future appointments, services, or account privileges until all outstanding balances and applicable charges have been paid in full.
Any check, ACH payment, electronic payment, or other payment instrument that is returned, rejected, reversed, or dishonored will remain due in full. The customer will also be responsible for any returned-payment service charge permitted by Florida law, together with any reasonable costs incurred by Signature Auto Care in collecting the unpaid balance.
Declined credit or debit card transactions do not constitute payment. The customer must provide an alternative approved payment method before the vehicle, keys, or completed service may be released, when applicable.
If an unpaid account must be referred for collection or legal action, the customer agrees to pay reasonable collection expenses, court costs, and attorneys’ fees to the extent permitted by applicable law. Customers with a history of late, returned, reversed, or disputed payments may be required to prepay future services or provide a deposit before another appointment is confirmed.
We take reasonable care in performing Services using industry-standard products and techniques. However, Signature Auto Care makes no warranty, express or implied, regarding:
Any written warranty offered on a specific service (e.g., a ceramic coating warranty) will be provided separately in that service's addendum or invoice and controls over this Section in the event of a conflict.
TO THE MAXIMUM EXTENT PERMITTED BY FLORIDA LAW, SIGNATURE AUTO CARE'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SITE OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SERVICE GIVING RISE TO THE CLAIM. SIGNATURE AUTO CARE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE OF A VEHICLE OR VESSEL, DIMINISHED VALUE, OR LOST INCOME.
The Customer is responsible for identifying and disclosing any pre-existing damage (paint chips, dents, cracked trim, prior coating failure, upholstery tears, etc.) prior to the start of Service. Where practical, our technician will photograph the vehicle or vessel before beginning work.
Signature Auto Care is not responsible for pre-existing damage, defects, normal wear, deterioration, loose parts, prior repairs, or existing cosmetic or mechanical conditions. We may document the vehicle, vessel, or property before service.
Damage claims must be submitted in writing within 48 hours of service and include the customer’s contact information, service date and invoice number, a description of the alleged damage, and clear photos or videos. Customers must allow Signature Auto Care to inspect the damage before repairs or alterations are made, unless immediate action is required for safety or to prevent further damage.
Late, incomplete, repaired, or altered claims may be denied if we cannot reasonably investigate them. Filing a claim does not constitute an admission of liability. Nothing in this provision limits liability that cannot legally be limited.
Marine detailing (boats, vessels, personal watercraft) is subject to the additional terms in our Marine Services Addendum, including terms specific to gelcoat oxidation, canvas/upholstery, marina access, and haul-out or dock scheduling. In the event of a conflict between these Terms and the Marine Services Addendum for a marine engagement, the Marine Services Addendum controls.
Fleet, dealership, and other recurring commercial clients are served under a separate Master Service Agreement ("MSA") that governs pricing, invoicing terms, service-level expectations, and account-specific requirements. These Terms apply to use of the Site generally; in the event of a conflict between these Terms and an executed MSA for a commercial account, the MSA controls for that account.
The Customer agrees to indemnify and hold harmless Signature Auto Care, its owners, employees, and contractors from any third-party claims, damages, or expenses (including reasonable attorneys' fees) arising from the Customer's breach of these Terms, the Customer's provision of inaccurate information, or the Customer's failure to disclose known hazards or defects in the vehicle or vessel.
We may photograph or video vehicles, vessels, and completed work for quality-control, invoicing, and marketing purposes (including the website and social media). Images are generally framed to avoid capturing license plates, faces, or other personally identifying information, but the vehicle/vessel and its general appearance may be shown.
All content on the Site — including text, graphics, logos, photographs, and the Signature Auto Care name and branding — is owned by or licensed to Signature Auto Care and is protected by U.S. copyright and trademark law. You may not reproduce, distribute, or create derivative works from Site content without our prior written consent.
If you submit a review, testimonial, photo, or other content to us or to third-party platforms referencing our Services, you grant Signature Auto Care a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and business purposes. You represent that any content you submit is your own and does not infringe any third party's rights.
The Site may contain links to third-party websites (e.g., payment processors, review platforms, social media). We do not control and are not responsible for the content, policies, or practices of any third-party site.
Our collection and use of personal information in connection with the Site and Services is described in our Privacy Policy, which is incorporated into these Terms by reference.
Signature Auto Care may offer memberships, prepaid packages, gift cards, and promotions under these terms:
Signature Auto Care is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including severe weather, hurricanes, tropical storms, flooding, government orders, labor shortages, or supply chain disruptions.
Before filing a claim, both parties agree to provide written notice and attempt to resolve the dispute in good faith for 30 days. If unresolved, the dispute will be decided through binding arbitration administered by the American Arbitration Association in Lee County, Florida. Claims must be brought individually and not as part of a class action. Either party may bring an eligible claim in small claims court.
These Terms are governed by Florida law. Any legal action not resolved under Section 23 must be filed in a court of competent jurisdiction in Lee County, Florida. Each party consents to that court’s jurisdiction and venue.
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with the Privacy Policy and any executed MSA or service-specific addendum applicable to a given engagement, constitute the entire agreement between the Customer and Signature Auto Care regarding use of the Site and the Services, and supersede any prior agreements or understandings on that subject.
We may revise these Terms at any time by posting an updated version on the Site with a new "Last Updated" date. Material changes affecting active bookings will be communicated directly to affected Customers where practical.
Questions about these Terms should be directed to Signature Auto Care, LLC at: sales@signatureautocarefl.com or (239) 421-4691.
Last Updated: September 19, 2026